Refund Policy

Thank you for ordering with Crust & Crafts Pizzeria. We are committed to providing you with the highest quality products and services. Your satisfaction is our priority. Please review our Refund Policy below, applicable for all purchases made on our website, olivebasilkitchen.sbs, or in-person at our location in Dublin, Ireland.

Cancellation Policy

If you wish to cancel your order, you may do so without charge before the making process has begun. If the order is already being prepared, we regret that cancellation will not be possible.

Incorrect Orders

If you receive an incorrect order, please contact us immediately at +353 1 234 5678. We will assess the situation and provide a suitable solution, which may include a full refund or a replacement order at no additional cost.

Quality Concerns

If your order does not meet our high standards, please contact us within 24 hours of receipt with a description and photo evidence of the issue. We will review your claim and, if justified, offer a replacement, a store credit, or a refund to your original payment method for the item in question. Refunds for quality concerns will be processed in the same € used for purchase.

Refund Eligibility

Refunds will be considered in the following cases:

• Non-delivery of items: if you do not receive your order within a reasonable delivery timeframe, please reach out to us. A full refund will be issued after we investigate the matter with our delivery partners.
• Missing items: if your order is missing items, a partial refund for the missing items or a store credit may be provided upon verification.

Return of Physical Goods

At Crust & Crafts Pizzeria, we generally do not accept returns on food items due to safety and health regulations. However, if there is an issue with your order, please contact us to arrange a suitable resolution.

Processing Refunds

All approved refunds will be processed within 7-10 business days. Depending on your bank or card issuer, it may take additional time for the refunded amount to reflect in your account.

Exceptions

Note that we cannot offer a refund or exchange for orders affected by events outside our control, such as adverse weather conditions, acts of God, or other unexpected circumstances that do not directly involve Crust & Crafts Pizzeria's operations.

Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at +353 1 234 5678. Our customer service team will be happy to assist you.

Modification of Policy

Crust & Crafts Pizzeria reserves the right to modify this Refund Policy at any time. We encourage customers to review it frequently. Your continued use of our services after any changes signifies your acceptance of these changes.

This Refund Policy was last updated on April 5, 2023.

Thank you for choosing Crust & Crafts Pizzeria for your dining experience. We value your patronage and will do our best to ensure your satisfaction.

Crust & Crafts Pizzeria, 123 Main Street, D02 HX96, Dublin, Ireland